Exodus Wallet is known for its user-friendly interface and seamless experience, but like any software, users may occasionally need assistance. Whether you're new to crypto or managing multiple assets, this support guide will walk you through everything from common troubleshooting steps to tips for keeping your wallet secure and functioning smoothly.
Good news: Exodus support is 100% free and never asks for private keys, passwords, or recovery phrases.
How Exodus Support Works
Exodus provides direct support through email, a built-in help center, video tutorials, and a detailed FAQ section. Unlike many crypto platforms, it does not use chatbots for technical queries — you will always interact with trained support staff.
Official support channels include:
In-app support ticket system
Official Exodus email support
Exodus support documentation
Video guides and updates
Social channels (Twitter, Discord, YouTube)
There is no phone support or live chat — this helps protect users from impersonation scams.
Getting Help From Inside the Wallet
One of the easiest ways to get help is directly from your Exodus wallet. You can access the support menu on desktop and mobile.
On Desktop:
Open Exodus
Click the Help icon (top-right corner)
Select Contact Support or Support Articles
On Mobile:
Open the app and tap the profile icon
Select Support
Choose an article or tap Contact Us
This ensures Exodus receives details about your app version and system, helping them resolve issues faster.
Common Issues and How to Fix Them
Below are helpful troubleshooting solutions for the most frequent user questions:
1. Wallet Not Loading
Restart the app
Check your internet connection
Try updating to the latest version
Reboot your device
2. Missing Balance or Zero Value
Ensure the correct network is enabled
Refresh your portfolio (desktop: press CTRL/CMD + R)
Check your transaction history on a blockchain explorer
3. Pending Transaction
Network fees may be too low
Blockchain congestion affects confirmations
View transaction status via block explorer link
4. Swap Stuck or Delayed
Swaps use third-party exchange partners
Keep your wallet open while waiting
Check for "Swap Failed" notification
5. App Crashing or Freezing
Update to the latest version
Check device storage space
Try reinstalling the app (restore via recovery phrase)
How to Submit a Support Ticket
If you can’t resolve an issue on your own, Exodus support is just a few steps away.
Steps:
Open the app
Click the Help icon or Support button
Select Contact Us
Describe your issue with as much detail as possible
You’ll receive a confirmation email, and the support team typically responds within 24 hours.
Safety Tips for Contacting Exodus Support
Crypto scams are common, and scammers often pretend to be support agents. Always make sure you're really talking to Exodus.
Exodus will NEVER ask for your recovery phrase
They will NEVER ask you to send crypto for assistance
They do NOT use Telegram for official support
They do NOT provide remote-access troubleshooting
If anyone asks for your private keys or phrase, it’s a scam.
Best Practices to Prevent Wallet Issues
Always update to the latest version
Back up your recovery phrase offline
Never store your phrase digitally (screenshots, email, etc.)
Restart the app if balances seem incorrect
Keep enough balance for network fees
Use secure networks — avoid public Wi-Fi
Following these steps helps maintain smooth and secure wallet use.
Advanced Troubleshooting Tips
For persistent technical issues, try these steps:
Clear cache (mobile)
Reinstall Exodus and restore with recovery phrase
Rescan your wallet blockchain data
Verify device OS updates
Use Exodus Desktop if Mobile is unstable (or vice versa)
Reinstalling Exodus does NOT affect your assets, since crypto is stored on the blockchain — not in the app.
When to Contact Support
You should reach out to Exodus support if you:
See a wrong or missing transaction
Experience app errors or crashes
Have swap issues lasting more than a few hours
Need help restoring a wallet
Detect suspicious activity
It’s better to ask early than to assume something is normal.
Exodus Community & Self-Help Resources
Exodus offers multiple learning and help resources, including:
Help Center Articles
Guided video tutorials
Crypto learning blogs
Official YouTube channel
Discord community
Crypto support threads via social accounts
You can often find answers instantly by searching their knowledge base.
Final Thoughts
Exodus Wallet offers one of the most robust and user-friendly support systems in the crypto space. Whether you need help managing crypto, resolving a transaction, recovering your wallet, or simply learning how to use new features, Exodus provides reliable assistance every step of the way.
With easy-to-follow guides, expert support staff, and built-in help tools, Exodus ensures your crypto experience stays smooth, safe, and stress-free — even when issues arise.